NarrativeDx and Qualtrics Partner to Take Patient and Employee Experience Feedback to the Next Level

04.30.2019 • William Rodriguez


Partnership brings together the Qualtrics Experience Management (XM) Platform™ with NarrativeDx's patented AI to help healthcare organizations deliver better careInternal - Qualitrics Press Release

AUSTIN, Texas, April 3, 2019 /PRNewswire/ -- NarrativeDx, the leader in natural language processing for healthcare, and Qualtrics, the leader in experience management, today announced a partnership to help healthcare organizations deliver better care by transforming the patient and employee experience through enhanced sentiment analysis. The partnership will bring together the Qualtrics Experience Management (XM) Platform™ and NarrativeDx's patented artificial intelligence (AI) technology to revolutionize text feedback analysis, surface actionable insights, and generate powerful predictions that improve patient care and employee experience.

NarrativeDx allows healthcare leaders to go beyond survey scores by analyzing comments from satisfaction surveys, grievances, online reviews and employee engagement surveys. The ability to drive significant improvement in patient and employee experiences has spurred the company's incredible growth. 

"Our expertise in identifying what matters most to patients and providers is changing the game for healthcare leaders," said Kyle Robertson, Co-Founder and CEO of NarrativeDx. "When combined with Qualtrics' ability to collect meaningful data across the patient journey, we surface the right insights to the right stakeholders to drive transformation."

The Qualtrics XM Platform™ provides healthcare organizations with the insights they need to understand both sides of their business — every step of their patient journey and every step of the team bringing the patient journey to life: their employees. Healthcare organizations can then layer in operational data - EMR data, claims, safety data, clinical outcomes, and more - to create a full picture. The XM Platform is HIPAA and FEDRAMP compliant and HITRUST certified, so organizations can rest easy knowing patient and employee data is safe and secure.

"Together with NarrativeDx, we are helping the world's leading healthcare organizations identify and take action on experience gaps that impact their patients, employees and brands," said Patty Riskind, Head of Global Healthcare for Qualtrics. "NarrativeDx's patented AI takes text analytics to the next level, pulling compelling insights from patient and employee feedback to not only improve patient satisfaction scores, but also identify opportunities for operational efficiencies and ways to decrease employee turnover and burnout."

For more information about NarrativeDx, please visit For more information about Qualtrics, please visit


About NarrativeDx
NarrativeDx uses patented AI to identify actionable insights from patient and provider feedback to improve patient satisfaction scores, increase operational efficiency and decrease employee turnover.  NarrativeDx helps healthcare leaders go beyond survey scores by analyzing comments from satisfaction surveys, grievances, online reviews and employee engagement surveys to provide excellent experiences that drive significant improvement in financial performance. More information is available at

About Qualtrics
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. To learn more, and for a free account, please visit

William Rodriguez

William Rodriguez

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